Complaints Policy
How to raise a concern about this site or a provider.
Last updated: October 22, 2026
If something went wrong, we want to know. This page explains how to raise a concern about this website or about a provider you were connected with through it.
Complaints about this website or our service
Use the contact form and write "Complaint" in the message. Include the date, your ZIP code, and what happened. We aim to acknowledge complaints within a few business days and tell you what we will do about them.
Complaints about a provider
Water Damage Restoration Cost doesn't perform the work, so disputes about pricing, workmanship, scheduling, or damage are between you and the provider, under your agreement with it. We still want to hear about it:
- Contact the provider first. Put your concern in writing and keep copies of estimates, contracts, invoices, photos, and messages.
- Tell us. Let us know which provider it was and what happened. We look into concerns and may stop sending requests to providers who don't treat homeowners fairly.
- Use official channels if needed.
- Contractor issues: your state or local contractor licensing board, or your state attorney general’s consumer protection office.
- Insurance claim handling: your state department of insurance accepts complaints about how insurers handle claims.
- Scams and fraud: the Federal Trade Commission at reportfraud.ftc.gov.
- Emergencies: for anything unsafe, call 911 or your utility.
Requests about your information
To ask us to delete your information or stop contacting you, see our Privacy Policy. To stop text messages, reply STOP.